You can track your order anytime using the tracking number in your shipping confirmation email. Just visit our Track Order page and enter your details. Orders typically ship within 1-2 business days. US delivery takes 5-15 business days. If your tracking hasn't updated in 7+ days, reach out to us and we'll look into it right away.

US orders: 5-15 business days after processing. You'll receive a confirmation email with tracking once your order ships. Please allow 24-48 hours for tracking to update after shipment.

We offer a 60-day money-back guarantee. If the Cervionix isn't right for you, contact us within 60 days of delivery for a full refund — even if you've used it. We want you to actually try it. We just ask that all parts are included. Email us at care@cervionix.com and we'll take care of everything.

Place it on a flat surface, lie back so the Y-shaped channel cradles your neck, and relax for 10 minutes. Start with 5 minutes if you're new to cervical traction. Use daily for best results. It's not a pillow — don't sleep on it overnight.

We're sorry! Email us a photo of the issue at care@cervionix.com and we'll send a replacement or issue a refund within 24 hours. No need to ship anything back.

The Cervionix is designed for general neck tension, stiffness, and discomfort. If you have a diagnosed condition like herniated discs, spinal stenosis, osteoporosis, or have had recent neck surgery, please consult your doctor before use.